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Support

Questions, bugs or ideas about Pinwick Marble Lab? We are happy to help.

Write to us

support@canvassharp.online
We usually answer within 1–2 business days.

Email support

To help us fix a problem faster, please include your iPhone model, iOS version, the level number (or Daily Table / Sandbox) and a short description or a screenshot of what happened.

Frequently asked questions

How do I play?

Drag parts from the tray at the bottom onto the glowing sockets on the table, then tap Launch Marble. The marble drops from the chute at the top. Guide it through every gate in order and into the cup at the bottom to solve the table.

How do I rotate or change a part?

Planks, ice plates and booster slopes have brass handles: drag a handle to tilt the part in 15° steps. Tap a spinner to flip its spin, a magnet to switch between attract and repel, a fan to turn it by 90°, and teleporter exit B to aim it.

How do I earn three stars?

The first star is for solving the table. The second is for using no more parts than the par shown on the level. The third is for catching every spark on the table. After a run the results screen tells you exactly which star is missing and why.

The marble fell off or got stuck. What happened?

If the marble leaves the table, or stops moving for 3 seconds, the run ends. If it rolls past a gate without going through it, the run also ends. Adjust a part and launch again. The physics are exact, so the same machine always gives the same result.

How do hints work?

Tap the hint button during a level. Each hint shows one part of a working solution on a glowing outline. You get up to three hints per level, and they are free.

How do I open the next workshop?

Each workshop has 20 tables. Solve the last table of a workshop (Level 20, 40, 60 and 80) to open the next one. You can go back and replay any solved table to collect missing stars.

What is the Daily Table?

A new table every day, open after Level 3. Solve it to grow your streak. Streaks of 3, 7, 14 and 30 days unlock the Honey, Comet, Sunburst and Galaxy marbles. The Daily Table changes at midnight in your device’s time zone.

What is the Sandbox?

The Sandbox opens after Level 5. You can build your own table with pegs, gates and sparks and save it in one of six slots. Tap Save to store your design.

How do I unlock marbles and decor?

Open the Collection from the home screen. Most marbles and decor unlock when you reach a total number of stars. Some unlock with Daily Table streaks or by finishing a workshop. Tap an item to see what it needs, and tap an unlocked one to equip it.

Can I turn off sound, music or vibration?

Yes. Open Settings to switch sound, music and vibration on or off. You can also turn the marble trail on or off and move the parts tray for left-handed play. Settings also lets you replay the tutorial.

Will I lose my progress if I delete the game?

Progress is saved only on your device. Deleting the app deletes your progress. It may be restored from an iPhone backup, but the game does not sync between devices and has no account or cloud save.

How do I reset my progress?

Open Settings and tap Reset progress. This deletes all stars, unlocks and streaks on this device and cannot be undone.

Does the game need the internet or cost money?

No. The game works fully offline, has no ads, no accounts and no in-app purchases.

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